Frequently asked questions

You will receive email notifications containing your tracking number and order status. Please be sure to check your spam folder, as these notifications are often misplaced by email filters! If you cannot locate a tracking number for your order, email us at orders@heyskipperfishing.com and we will provide you with the information. Please allow 3-5 business days for processing and delivery. We are a small team and we want to ensure the best quality possible for all the products we deliver 😁

We ship out orders every 2-3 business days. For Domestic Orders within the Continental US, you should receive your order within about a week of ordering. US Territory Orders may take up to a month to arrive. Please note that e-book products are digital and will not be shipped in the mail!

We only ship on regular business weekdays. You can expect to hear back from customer service on M-F as well if you email with a question. Our team is gone fishin’ on the weekends 🎣

Yes! In addition to the US and its territories, we currently ship rods and tackle to Canada and Australia. Salted Bait products are only available for domestic US shipping at this time. International shipping rates and delivery estimates for eligible items are calculated at checkout based on your location. E-book tutorials are also available as instant downloads worldwide, no shipping required!

If your order was marked as delivered or you did not receive your package, please check your tracking information for your specific carrier and reach out to them directly, in addition to contacting our team so we can help investigate. (There’s a chance it was prematurely scanned and marked as delivered by accident.) We have no control over your package after it has been accepted by the carrier, but we will do everything we can to help!!

You can always find your e-book downloads under your account page on our website. The e-books will also be delivered to your email inbox. Check your email inbox AND your SPAM folder! If you cannot find it, please email us at support@heyskipperfishing.com and we will provide you with your download links!

If USPS damaged your order during transit, please email us at orders@heyskipperfishing.com with your name, order # and a photo of the item that is defective so we can submit a claim to the post office and make sure that you are taken care of 🙂we never want to leave you feeling unsatisfied or unhappy with your purchase!

Reach out to us at orders@heyskipperfishing.com and we’ll see If we can refund you. We may request pictures to determine the condition of the items. Items must be in new condition and unused. You will be responsible for shipping back the items to us. Returned items will be subject to a 10% restocking fee. Refund will be of the product price and doesn’t include the shipping cost. Refunds will take 7-10 Business Days to reflect on your balance.

Our Salty Bits Bait is specially formulated to stay fresh outside of refrigeration, but it is still seafood! We recommend getting a fresh bag of bait after 2-3 months, or at the beginning of your fishing season. As long as the bait does not look mushy or smell putrid, it is still good to use.

Squidy Bits smell like fish food! A bit like fresh fish or shrimp meal. We are currently experimenting with scent, but this may fluctuate depending on the feedback you provide us. Please let us know if you like or dislike the scent of the Squidy Bits!

We know that the Salty Bits Fishing Bait has caught these species (and the list continues to grow): striped bass, flounder/fluke, black sea bass, calico bass, California rockfish species, halibut, flounder, sturgeon, bonito, scup/ porgy, red drum, black drum, whiting, weakfish, speckled sea trout, sea robin, mackerel, gag grouper, white perch, spot, bluefish, pompano, jack crevalle, catfish, pinfish, porkfish, black margate, bluegill, catfish, largemouth and smallmouth bass.

Check out our YouTube channel page to watch videos on how we recommend using the Salty Bits Fishing Bait or download our “How To Use Squidy Bits” Ebook!

How you use the bait also depends on which type you choose and what kind of fish you want to target. This bait shines because it cannot be pulled off the hook, so if you feel a bite you can leave your line in the water, knowing you still have bait.

We like to use the Squidy Bits Tentacles to tip on the end of jig heads and other lures as a replacement for soft plastics. Squidy Bits Slabs are unique because they allow the angler to cut pieces and shapes specific to the lure or rig they are using. Our favorite way to use the Jumbo Slabs is to cut them into triangle shapes or forks and fish them on the end of bucktails.

Shrimpy Bits and Clammy Bits can either be put on a hook whole or cut up for smaller fish. Cut a piece of clam or shrimp that will easily fit in the mouth of the fish you are targeting. For fish such as pompano, trout, redfish, drum, whiting, or other species, use a piece that is sized accordingly. Perfect for hook-and-sinker fishermen: hook the bait on a high-low rig, or a bottom rig, or simply drift it with a split shot. It all depends on the structure you are fishing!

The Toray carbon material used in our JapanCore™ blanks is sourced from Japan. The finished blanks and rods are produced by our manufacturing partners according to Hey Skipper’s approved designs, specifications, and performance requirements.

JapanCore™ represents the complete system: premium Japanese-sourced carbon material, purpose-built blank construction, model-specific tuning, and real-world evaluation by Brendon and the Hey Skipper team.

Every component on a Hey Skipper rod is selected to work as part of one complete fishing system. Brendon personally evaluates each guide layout, reel-seat configuration, and component position to ensure it complements the rod’s action, balance, sensitivity, and intended fishing style.

The Hey Skipper SaltGuard Performance Guide System is a custom-configured guide train developed specifically for our travel-rod blanks.

Rather than selecting guides individually, we evaluate the complete system—including frame profile, ceramic inserts, guide sizing, spacing, weight, and placement—to create smooth and dependable line flow throughout the cast.

Each SaltGuard guide configuration is selected to provide:

• Smooth performance with braided and monofilament fishing line
• Lightweight construction that preserves sensitivity and rod recovery
• Reliable line control during long casts
• Secure ceramic inserts
• Strength for demanding saltwater fishing
• Balanced guide placement across every rod section
• Compatibility with the rod’s intended reel and line range

The system is field-tested by Brendon and the Hey Skipper team through repeated casting, travel, saltwater exposure, lure fishing, surf fishing, and fights with powerful fish.

Each guide is also inspected during production for proper alignment, secure installation, and a smooth line-contact surface.

This is not a generic guide layout placed onto every rod. Each Hey Skipper model receives a guide configuration chosen specifically for its blank, length, power, casting range, and intended fishing environment.

The Hey Skipper Secure-Lock Performance Reel Seat was personally selected by Brendon to provide a strong and direct connection between the angler, reel, and rod blank.

Its lightweight construction helps preserve balance and sensitivity, while the locking system is designed to hold the reel securely through repeated casting and demanding fights.

The Secure-Lock system is selected for:

• Firm and stable reel-foot contact
• Dependable locking under repeated casting
• Comfortable hand placement
• Direct transmission of movement and vibration through the blank
• Lightweight, balanced construction
• Compatibility with the recommended reel sizes for each rod
• Reliable performance in saltwater fishing environments

The reel-seat position is carefully matched with the grip and blank so the complete setup feels balanced in the hand—not simply assembled from separate components.

We believe premium rod performance comes from how every part works together.

Our guide and reel-seat systems are selected through hands-on evaluation and real-world fishing—not simply from a component catalog. Brendon personally chooses the configurations that best complement each rod before they are approved for production.

From casting performance and sensitivity to balance, security, and travel durability, every component has a specific purpose.

The result is a complete Hey Skipper rod system built to perform wherever your fishing takes you.

If you have any general inquiries, please contact info@heyskipperfishing.com

If you have a problem with your order, such as canceling or changing the shipping address, please contact orders@heyskipperfishing.com

NOTE: If you’re looking for updates on your order, shipping, and any emails sent to customer service, check your spam folder!! We respond to EVERY customer email we receive!

You can try resetting your password through this link: https://www.heyskipperfishing.com/my-account/lost-password/

If resetting your password does not work, contact our customer service at orders@heyskipperfishing.com for further assistance.