Rod warranty + Lifetime Protection
Broke a rod?
We've got you.
Defects, accidents, a tailgate that closed too soon. Every Hey Skipper rod has a way back to the water, for as long as you own it.
Gold Coast, Australia
Your coverage
It depends on when it broke.
Defect warranty
$40service fee
A rod that fails in normal fishing because of a material or build defect gets replaced. Rare, but it happens.
+ shippingAccident replacement
50%off retail
Broke it for any reason, accident or defect? Get a new rod at half the retail price, one time.
+ shippingLifetime Protection
At costparts + repair
Lost a section, snapped a tip, cracked a guide? Original owners can buy replacement parts and repairs for as long as they own the rod.
+ shipping + service feeWhat's covered
Straight answers.
Covered
- Material or build defect 30 days · $40
- Accidental break Year 1 · 50% off
- Broken sections + tips Lifetime
- Lost rod sections Lifetime
- Guide damage Lifetime
- Structural + cosmetic wear Lifetime
Not covered
- Boat flips, snags, high-sticking Not a defect
- Car door + tailgate slams Not a defect
- Intentional abuse Never
- Unauthorized modifications Never
- Commercial use Never
- Second-hand rods Original owner only
Not a defect? It's still covered as an accident in year 1, and by Lifetime Protection after that.
Field test, ThailandMake a claim
Four steps back
to fishing.
- Email usSend it to info@heyskipperfishing.com with the subject line "Hey Skipper Rod Warranty Claim".
- Tell us what happenedYour name, email, mailing address, phone, order number or proof of purchase, photos of the damage, and a few lines on how it broke.
- Ship the rod to usOnce we reply, send the damaged rod to the address below. You cover return shipping.
- We inspect and replyWe check the rod and contact you within 10 business days of it arriving.
450 State Road 13 North
Suite 106 PMB 208
Saint Johns, FL 32259
United States
Fine print
Lifetime Protection terms.
Who qualifies?
The original purchaser of an eligible Hey Skipper rod bought from us or an authorized seller. Proof of purchase is required for every claim.
What do I pay?
Replacement part costs, shipping and handling, and any service fee. Prices can vary by model, product generation and what we have in stock.
What if my rod is discontinued?
If the original parts are no longer made, we may offer comparable parts, a discounted replacement rod, an upgrade, or store credit. An exact match isn't guaranteed.
Is the replacement free?
No. Lifetime Protection gives you affordable repair and replacement options, not free product. It doesn't cover fraudulent claims, intentional abuse, unauthorized modifications, commercial misuse, or ownership we can't verify.
Your rights and ours
Hey Skipper inspects every claim and may approve or deny it, change replacement pricing, update these terms, or offer a different solution. Our responsibility is limited to the support, replacement options or store credit we decide on.
Fish beyond home.
Rods that pack down to carry-on size, and the trips we take them on.
Find your rod ›Read the FAQ